Refund policy

Refunds

A refund will not be issued to a customer if they:

• knew an item was faulty when they bought it
• damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
• no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it

If your product has arrived broken and damaged and you do not wish for a new product to be sent to you, we can offer a full refund. Evidence of your broken product will need to be sent to us prior to a refund being processed.

A refund will be issued to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve informed us.

A refund will be issued to you within 14 days of receiving the goods back.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and have a new product sent to you or to start the refund process.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
Unfortunately we do not accept exchanges.